Frequently Asked Questions
Find answers to common questions about our timepieces and services
What type of movements do Hemel watches use?
We utilize high-quality mechanical and automatic movements, primarily sourced from reputable manufacturers like Miyota and Seiko, ensuring precision and reliability.
Are your watches water-resistant?
Yes, most Hemel watches feature a water resistance rating of at least 5 ATM (50 meters). Please refer to the specific product page for the exact rating of your model.
How do I care for my leather strap?
To prolong the life of your leather strap, avoid prolonged exposure to water and direct sunlight. Use a damp cloth for light cleaning and allow it to air dry.
Do you offer a warranty on your timepieces?
Every Hemel watch comes with a two-year limited warranty covering manufacturing defects in the movement, dial, and hands.
Can I change the strap on my watch?
Absolutely. Our watches feature standard lug widths (typically 20mm or 22mm), making them compatible with a wide variety of aftermarket straps.
How often should I service my automatic watch?
To ensure optimal performance, we recommend having your mechanical timepiece serviced by a professional every 3 to 5 years.